Information We Collect

At Volandro Jospheris, we collect information that helps us provide you with personalized storytelling education and creative writing resources. This includes information you voluntarily provide and data we automatically gather through your interactions with our platform.

Personal Information You Provide

• Name, email address, and contact details when you register for courses or newsletters
• Payment information processed securely through third-party payment processors
• Creative writing samples, story drafts, and feedback submissions during workshops
• Profile information including writing interests, experience level, and learning goals
• Communication preferences and accessibility requirements

Automatically Collected Information

• Device information, browser type, and operating system details
• IP address, location data, and time zone information
• Website usage patterns, page views, and session duration
• Course progress, completion rates, and learning analytics
• Search queries and content interaction data within our platform

How We Use Your Information

We use the information we collect to enhance your learning experience, provide personalized content recommendations, and improve our storytelling education services. Your data helps us create a more engaging and effective creative writing community.

• Deliver course content, writing resources, and personalized learning recommendations
• Process enrollment payments and manage your account access securely
• Send course updates, writing tips, and educational newsletters (with your consent)
• Provide technical support and respond to your inquiries promptly
• Analyze learning patterns to improve course content and platform functionality
• Maintain platform security and prevent unauthorized access or fraudulent activity
• Comply with legal obligations and protect our rights and those of our users

Information Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. However, we may share certain information in specific circumstances to provide our services effectively and comply with legal requirements.

Service Providers and Partners

We work with trusted third-party service providers who help us operate our platform, process payments, and deliver educational content. These partners are contractually bound to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. We will notify you of such requests unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice before your personal information becomes subject to a different privacy policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards.

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments of our systems
• Limited access controls ensuring only authorized personnel can access user data
• Secure data centers with physical and electronic access restrictions
• Regular backups and disaster recovery procedures to protect against data loss
• Employee training on data privacy and security best practices

Your Privacy Rights

As a user of Volandro Jospheris, you have several rights regarding your personal information. We are committed to helping you exercise these rights and maintaining transparency about how we handle your data.

Access and Correction

You can request access to the personal information we have about you and ask us to correct any inaccuracies. You can update most of your information directly through your account settings.

Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format. This includes your course progress, writing submissions, and profile data.

Deletion and Opt-Out

You can request deletion of your personal information, subject to certain legal and legitimate business requirements. You can also opt out of marketing communications while maintaining access to course materials.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information may be retained for different periods.

• Account information is retained while your account remains active and for 3 years after closure
• Course progress and submissions are maintained for 7 years to support your ongoing learning
• Payment records are kept for 7 years to comply with financial record-keeping requirements
• Marketing communications data is retained until you opt out or for 2 years of inactivity
• Technical logs and analytics data are typically retained for 2 years for security purposes

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies that enable core website functionality and user authentication
• Performance cookies that help us analyze how visitors interact with our website
• Preference cookies that remember your settings and personalize your experience
• Marketing cookies that help us deliver relevant content and track campaign effectiveness

International Data Transfers

As we serve students globally, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards for your personal information.

When we transfer data internationally, we use standard contractual clauses approved by relevant data protection authorities and work only with service providers who demonstrate adequate data protection measures.

Children's Privacy

Our services are designed for adults and young adults aged 16 and older. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by email and prominently display a notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes constitutes acceptance of the updated terms.